Learn about the McDonalds Job Interview & Hiring Process
As part of the largest quick-service restaurant chain in the world, McDonald’s Canada possesses ample experience in recruiting new workers and uses an uncomplicated, streamlined interview process to hire qualified applicants efficiently. McDonald’s hiring managers spend as long as several weeks evaluating submitted job applications before contacting selected candidates to appear for onsite interviews. Members of the McDonald’s management team usually conduct brief one-on-one interviews for entry-level positions, while managerial jobs often require more extensive interviews with the franchise owner or corporate executives. Typically lasting no more than 30 minutes, entry-level interviews at McDonalds generally cover any previous employment, customer service skills, and schedule availability.
Applicants should expect to answer common behavioral and situational questions designed to assess possible reactions to various hypothetical job scenarios. McDonald’s hiring officials usually prefer candidates with the ability to work flexible schedules, including occasional late-night shifts. Job interviews for managerial candidates tend to focus heavily on work responsibility and skills acquired in previous employment experiences.
Applicants at all career levels should take the necessary steps ahead of time to ensure interview success. Review the job description and position requirements before the interview to develop a few insightful questions about working at McDonalds. Arrive early to the interview but not too far in advance and greet the hiring manager with a firm handshake. Show interest in the job by maintaining eye contact and remaining appropriately enthusiastic throughout the interview session. At the conclusion, McDonald’s interviewers typically either tell candidates when to expect a hiring decision or discuss the prospects of a second interview.
Second Interview Expectations
Entry-level applicants with McDonalds encounter more than one job interview if the initial meeting occurred without the general manager present. Almost always reserved for managerial candidates, second interviews usually indicate increased chances for employment. At this stage in the hiring process, prospective managers often appear before an interview panel typically composed of various combinations of current McDonald’s managers, corporate officials, and the franchise owner. The second interview generally focuses on similar topics as the first, with more follow-up questions to extract additional details from applicants. Interviewees need to demonstrate intimate familiarity with prior jobs and highlight specific achievements whenever applicable. Follow up once, not incessantly, after each job interview with McDonalds to express continued interest in the position and ask for more information.
What to Wear
While McDonalds undoubtedly sometimes hires job seekers regardless of attire, applicants opting to wear semi-casual business apparel to the interview typically stand out as capable and professional. Less formal than traditional business wear, appropriate McDonald’s interview outfits include common fashions like dress pants or trousers, button-down or collared shirts, classy skirts, and tasteful tops. As quick-service restaurants like McDonalds offer some of the least formal settings for job interviews, dressing up a little often has a big impact on hiring managers before the interview even starts.
Possible Interview Questions and Answers
Q: Why do you want to work at McDonalds?
A: McDonalds has been one of my favorite places to eat and hang out since I was a little kid, and I feel like I could make a solid contribution to the company as a team member and gain valuable work experience.
Q: What would you do if a customer spilled a drink on the floor?
A: Keeping locations clean and tidy is just another aspect of customer service. I would grab a mop and bucket from the supply closet and instantly begin to clean the spill.
Q: How would you handle the situation if a customer complained about his or her order?
A: I would ask specific questions to better understand the complaint and then work accordingly within my powers as team member. If I needed additional assistance, I would ask for help from a manager.